Mark leads EYs Energy Customer Experience Transformation team across the Asia-Pacific region. He helps energy companies in transforming their organizations and business models to meet changing customer expectations and more swiftly transition to a greener, more sustainable, more affordable energy to support the development and transformation of our economies.
For nearly 20 years, Mark has led large transformation programs that have shaped the energy and utility industry in Europe and ASEAN. He recently led a team that helped a Southeast Asian national energy provider embark upon a bold multi-year transformation program to empower their customers through digital services and smarter energy solutions that better meet their needs now and in the future.
Originally from the UK, prior to joining EY, Mark held senior roles in major consultancies and insurance firms. He is a regular contributor to industry publications and speaks at conferences around the future of energy and energy customers.